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  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • I would love to host a Pop-up, how do I go about doing this
    Amazing! Send a message on the chat function with your contact details and we will respond with everything you need to know
  • Do you offer refunds on items purchased
    We do not, however we do offer a store credit to use when you find something to replace the item with
  • Once I place my order how quickly will my parcel arrive
    Once your order is placed and we have confirmation of payment you will receive your order within 1-3 working days
  • If I need to return an item where can I drop the parcel off
    Camana Bay Post Office will be accepting our returns
  • What if I would like to try something on
    Once you place an order, if the size isnt perfect we will exchange this for you within days
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • How do I find my size
    Pop us a message with your usual UK or US size and we will be happy to assist
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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